01 Track 1

[00:28.51] Skills Development College. Wolfgang Meyer speaking.

[00:32.12] Hello, my name's Carmen Segovia.

[00:34.38] I'm calling from Forrest Insurance Company to make enquiries about the company training courses you run.

[00:40.39] OK, let me take down some details.

[00:43.64] How do you spell Forrest?

[00:45.66] F-0-double R-E-S-T.

[00:49.37] double R-E-S-T. OK. Um, what sort of course are you looking for?

[00:55.87] Well, we'd like a course in advanced computer skills and we were wondering if you do that sort of thing. The course is for a number of graduate trainees we've recently taken on.

[01:06.37] Well, we do standard courses, which are four hours a week for ten weeks, or we can offer you tailor-made courses adapted for your particular needs.

[01:16.89] Yes, that sounds more what we're looking for.We're really thinking of a more intensive course for just one month.

[01:24.39] That's fine. We can design a programme which meets your requirements -you know, your learning goals and training budget.

[01:31.64] Right. All the training you give is practical, hands-on

[01:35.62] training, isn't it? I mean, it's not just theoretical, is it?

[01:39.35] Yes, all very hands-on. All students work on their individual computers. Can I suggest we send around our director of studies so she can analyse what you require?

[01:52.89] Then we can design a course to suit you and give you an

[01:57.36] exact quotation of how much it'd cost.

[01:58.86] That'd be great. When can your director come?